If a large source of new customers is coming from other clients, congratulations! This means that you have done a good job building your business reputation. Now I want you to know a way you can look out your reputation online.
Your customers are happy with your services or products, and they are glad to share the good news with people they care about.
Likewise, you probably know that this also applies to dissatisfied clients, they can tell the bad experiences they had with other 5, 10, or more persons.
Have you ever thinking about your reputation, especially your reputation online?
Thanks to the internet this sharing effect becomes exponential, maybe 100, maybe 1,000, or 1,000,000! people can know someone’s experience with your business.
Your public has so many options and ways to tell their experiences, that may be read by millions. You must take care of your good reputation online.
For this, Google can be a good ally (or an enemy too), look out for the reviews that your customers leave, give thanks for the good comments and answer with courtesy and understanding the bad ones. Also, encourage your customers to contribute with their reviews.
One way to watch over your reputation online is activating a Google Alerts, which will automatically notify you via email when your name, your company, or the keywords you want are mentioned.
It’s straightforward and does not require any tutorial. You only need to have a Google account, visit the link shown above, and write what words are the ones you want to watch. You can also change the frequency of the report, the sources, languages, and regions to search.
I hope this small tip can help you to improve your business just a little bit at least. Leave a comment if you find it useful, and if you did not like something, also comment, that way you will help me to do it better for the next readers
You can contact me also for whatever you need about graphic and web design for your business, let’s do a good design that can help you to sell more.
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Your logo and your website are the face of your business. Thinking about design is not thinking only on lines, shapes or colors; is to think about showing you are professional, reliable and likable.
When the time comes and you need a designer, send me a message. I will be glad to assist.
- Mario